ea999 Privacy Policy

1 Introduction and Scope

ea999 ("we", "our", or "platform") is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy describes how ea999 collects, uses, stores, and protects your personal information.

This privacy policy applies to the ea999 website, mobile application, and all related services. By using any ea999 service, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

ea999 believes that protecting personal information is a fundamental right. From the moment you register on our platform, through every transaction and activity, we use advanced technology to ensure the security of your information.

2 Types of Information Collected

ea999 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport details
• Current address and mailing address
• Email address
• Mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction records and amounts

2.3 Activity and Usage Information

• Login history and session information
• Game play history and preferences
• Betting patterns and activity
• Time spent on the platform

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Cookie data and tracking information
• Access time and date

3 How Information Is Collected

ea999 collects your information in the following ways:

3.1 Information Provided Directly

When you register with ea999, update your profile, request a deposit or withdrawal, or contact our support team, you provide information to us directly. This collection of information takes place with your knowledge and consent.

3.2 Automatic Collection

When you browse or use our platform, our systems automatically collect technical information. This involves the use of cookies, log files, and similar technologies. This information is used to improve the performance of the platform.

3.3 Identity Verification Process

As part of the KYC (Know Your Customer) process, ea999 may collect documents to verify your identity. This is a necessary step to ensure financial security and prevent fraud.

4 Purpose of Using Information

ea999 uses your information only for the purposes listed below. We never sell your information to third parties.

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To properly operate gaming and betting services.
• Financial Transactions: To process deposits, withdrawals, and other financial activities.
• Customer Support: To answer your questions and resolve issues.
• Security and Fraud Prevention: To prevent unauthorized access and fraud.
• Responsible Gaming: To identify unusual or concerning behavior and provide support.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To improve our platform and user experience.
• Marketing Communications: To send offers and promotional messages with your consent.

5 Information Storage and Security

ea999 follows the highest industry standards to protect your information. We take the following measures to keep your personal and financial information secure:

5.1 Encryption Technology

All data transfers on our platform are secured through SSL (Secure Socket Layer) encryption technology. This means all information passing between your browser and our servers is encrypted and unreadable to third parties.

5.2 Secure Server Infrastructure

Your information is stored in high-security data centers. These servers are monitored 24 hours a day and undergo regular security audits.

5.3 Access Controls

Access to your information is restricted to authorized personnel only. Each employee's access is defined according to their role, and all access is recorded in logs.

5.4 Data Retention Period

We retain your information for as long as necessary to meet legal obligations and provide services. Even after an account is closed, certain information may need to be retained for legal reasons for a specified period.

6 Sharing Information with Third Parties

ea999 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

6.1 Payment Processors

The necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process financial transactions. This information is used solely to complete transactions.

6.2 Technology Service Providers

Technology partners who assist in operating our platform (such as game software providers) may have access to certain limited information. They are bound by strict confidentiality agreements.

6.3 Legal Reasons

In the case of a court order, legal process, or a legitimate request from a regulatory authority, we may be required to provide relevant information. In such cases, we will provide only the information required under the law.

6.4 Fraud Prevention

In the case of serious fraud or a security threat, we may share information with the relevant authorities. This is done to protect the interests of all users.

7 Cookies and Tracking Technologies

ea999 uses cookies and similar tracking technologies to provide an enhanced user experience.

7.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain your login session, ensure security, and keep core features active. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies remember your preferences such as language, theme, and display settings. They make each of your visits more convenient.

7.3 Analytics Cookies

We use analytics tools to collect statistics about platform usage. This information is aggregated and anonymized, and helps with service improvement.

7.4 Cookie Controls

You can control or delete cookies from your browser settings. Please keep in mind that disabling certain cookies may cause some features of the platform to not function properly.

8 User Rights

ea999 respects and upholds the following rights regarding your information:

8.1 Right to Access Information

You may ask us at any time what information we hold about you. Contact our support team and we will provide you with this information.

8.2 Right to Correction

If any of the information we hold about you is incorrect, you may request that it be corrected. Our support team will process this correction as quickly as possible.

8.3 Right to Request Deletion

In certain circumstances, you may request to close your account and have your information deleted. However, due to legal obligations, some information may need to be retained for a defined period.

8.4 Opt-Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, change your account settings or contact our support team.

8.5 Portability

You may request a copy of your own data in a readable format. Processing this request may generally take a few business days.

9 Privacy of Minors

ea999 services are for persons aged 21 and above only. We do not knowingly collect information from any minor.

During the registration process we take steps to verify age, and age is confirmed through the KYC process. If we learn that any person has created an account while under the age of 21, that account will be closed immediately and the collected information will be deleted.

10 Policy Changes

ea999 reserves the right to update this privacy policy as needed. The policy may change due to changes in the nature of our services, the addition of new features, legal changes, or security improvements.

For any significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

Your continued use of ea999 services after any changes will be considered as your acceptance of the new policy. Therefore, it is recommended that you review this page regularly.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our team is always ready to assist you.

We take your privacy questions seriously and are committed to protecting your information. If you believe your privacy rights have been violated, please contact us directly.

ea999 is grateful for your trust and will always strive to keep your information secure. Visit our dedicated page to learn more about Responsible Gaming.